Damaged or delayed freight? Here is what to do

How to report a problem

• Note it at delivery

  If freight arrives damaged, short or late, note it on the delivery paperwork before the driver leaves whenever you can.

• Take photos

  Photograph the freight, packaging, labels and any visible damage. Keep the original packaging if possible.

• Contact our team

  Email or call us with the shipment reference and a short description of what went wrong.

What happens next

1. Step 1

   We acknowledge your report

   Our team confirms we received your report and assigns it to a team member who stays in touch with you.

2. Step 2

   We review the shipment

   We check the shipment record, delivery milestones and carrier notes to understand what happened.

3. Step 3

   We work with the carrier

   We follow up with the carrier and, where cargo insurance applies, help you through the claim steps.

4. Step 4

   We update you on the outcome

   You hear from us on the outcome and any next steps for replacement, credit or corrective action.

Claim timelines and filing windows depend on the carrier and your coverage. Ask our team and we will confirm the details for your shipment.